Complaints Policy

Our Complaints Policy

MAC Renewables always strives to deliver the highest quality service to every customer. However, on rare occasions, there may be instances where a customer is not fully satisfied.

To ensure MAC Renewables can address any concerns promptly, please follow the complaints procedure outlined below. This enables us to respond swiftly and resolve any issues to ensure your complete satisfaction.

After the completion of the installation or maintenance work, we recommend that you inspect the work to confirm it has been carried out according to the agreed contract terms and to the high standards we aim to maintain.

If, in the unlikely event, you are not entirely satisfied with any aspect of the service provided, please contact us as soon as possible so we can rectify the issue promptly.

Our Procedure

You can contact us via phone, email, or post* with details of your complaint. MAC Renewables aims to respond within 5 business days of receiving your complaint. Where possible, we will provide you with a resolution date for the issues raised.

If MAC Renewables is unable to resolve your complaint through its internal complaints procedure, as a Which? Trusted Trader, we use the Dispute Resolution Ombudsman for dispute resolution. If we cannot resolve your complaint to your satisfaction, you may refer your complaint to them. For further assistance, you can contact Which? Trusted Traders directly at 0117 456 6031.

*If sending by post, please request proof of receipt.