6 Red Flags to Watch for When Hiring Solar Installers
When it comes to choosing a solar panel or home-battery installer, most of us have one thing on our minds: “How do I avoid the cowboys and pick the cream of the crop?” I’m Anthony from MAC Renewables, and over the years I’ve heard (and seen) it all—late arrivals, vague quotes, muddy footprints across the living room carpet—you name it. Today I’m sharing the six biggest red flags to watch out for when hiring anyone to bring solar power or battery storage into your home. Spot these warning signs early, and you’ll save yourself stress, money—and a whole lot of heartache.
1. Poor Communication
It’s not just about how fast your installer replies – it’s about how clear and consistent they are. If your initial enquiries start off well, but then emails go unanswered, phone calls drop off, or quotes become increasingly vague (“we’ll get back to you with a price” – days later, still nothing), consider it a major warning.
Good installers will:
- Outline exactly what’s included in your solar or battery system (panels, inverters, mounting hardware, warranties).
- Give you a realistic timeline: from permit application through to final grid-tie inspection.
- Stick to agreed appointment times or, if they’re running late, ring you proactively.
If the communication feels spotty or too breezy about costs and timing, it’s time to look elsewhere.
2. Lack of Respect for Your Home
A solar or battery installation can generate dust, screw-ups, and – without proper care – mucky footprints all over your floors. Any installer worth their salt will take simple protective measures:
- Shoe covers or overshoes when walking through your home.
- Dust sheets on carpets, floors and surfaces.
- Tidy cable runs and clean-ups at the end of each day.
Beyond obvious neatness, this respect for your property shows they care about your experience as much as the work itself.
3. No Online Presence or Social Proof
In 2025, a professional installer (even a highly experienced one) should have some digital footprint. Check for:
- A solid website with project galleries and clear service pages (e.g., “Roof-mounted solar,” “Battery backup systems,” “EV charger integration”).
- Active social media – Instagram, Facebook or LinkedIn – showing real installs, client testimonials and behind-the-scenes posts.
- Verified online reviews on Google, Trustpilot or industry-specific platforms.
If you can’t find any reviews, portfolios or photos of completed jobs, ask yourself why. A reputable installer is proud to show off their work.
4. Prices That Seem Too Good to Be True
High-quality solar panels, inverters and Li-ion batteries aren’t cheap to procure, certify and install. If someone undercuts every other quote by 20–30 percent, ask:
- Are they using genuine components with full warranties?
- Do they carry the necessary insurances and accreditations (MCS, NICEIC, ELECSA, etc.)?
- Is all necessary electrical work included, or are they planning to charge extra for switchgear, permits or grid-tie fees?
Remember: an installer who can’t afford to stay in business or honor their own warranties isn’t worth the risk.
5. “Cash Only” or Under-the-Table Deals
When an installer pressures you to “pay cash and we’ll knock a few quid off,” you’re not just dodging VAT – they may be dodging standards, taxes or both. Anyone willing to mislead HMRC could be less reliable when it comes to safety paperwork, warranty claims or building-control compliance. Insist on a proper invoice, transparent payment schedule, and no surprises.
6. (Bonus) Slip-shod Timekeeping
Your day is valuable. If your installer can’t tell you whether they’ll arrive at 8 am or 5 pm – if they’re routinely late without a call – run a mile.
Great installers:
- Provide a clear appointment window (e.g. 9–11 am) and stick to it.
- Use scheduling software or logistics planning so you know exactly when they’re on their way.
- Contact you immediately if delays occur (traffic, parts back-orders, weather).
Punctuality isn’t a nice-to-have, it’s a basic sign of professionalism.
How to Find a Top-Tier Solar & Battery Installer
- Ask for detail. A thorough site survey and written proposal should outline every component, cost and milestone.
Check credentials. Verify MCS registration, local authority approvals and relevant insurance. - Demand references. Speak directly with past customers, view completed installations, read detailed reviews – don’t pick purely on cheapest quote.
At MAC Renewables, we pride ourselves on transparent quotes, respect for your home, and punctual, professional service every step of the way. If you’re considering solar panels, a home-battery system or both, drop us a line for a no-obligation consultation, and let’s put the power back in your hands!
—Anthony, MAC Renewables